Shipping policy
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times & Costs
- Italy: 2–5 business days
- European Union: 4–8 business days
- International: 7–15 business days
Shipping costs are calculated at checkout unless otherwise stated (e.g., free shipping promotions).
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status at any time.
Shipping Delays
While we aim to deliver your order within the estimated timeframes, delays may occur due to factors beyond our control (e.g., customs clearance, logistics issues, or peak seasons).
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Stolen Packages
If your package is lost or stolen, please contact us at totalpiu@outlook.it. We will assist you in resolving the issue with the carrier.
Contact Information
For any questions regarding shipping, you can contact us at:
Email: totalpiu@outlook.it
Phone: +39 328 192 2529